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Help Center
FAQs
Instructions (Product Use Help)
How do I use the dermal fillers?
You must use with a hyaluronic pen. I don't currently sell the needless pen but you can purchase on Amazon. Pens are a bit hard to explain how to use over messaging. If you purchase a pen please watch YouTube videos on how to use.
How long does the dermal filler last?
Each person absorbs it differently but typically 12-24 months.
How can I use with my hyaluron pen?
Take of the grey tip and you can full your pen ampoule from the back of the ampoule or if your pen included the tip you can fill by the tip.
Should I use if I have an allergy?
No, to avoid risk. Just in case!
Will I need numbing cream for the filler?
Yes. Sold separately, I have numbing cream available on my website.
What are the filler ingredients?
The face filler is pure HA and the lip filler has the same ingredients as Juvederm. Suggested to use for each area.
Is swelling normal with the fillers?
Yes. If you are super swollen that is not normal, you had an allergic reaction and discontinue use. Swelling will go down in a few days.
How much filler should I use?
I wouldn't be able to know, everyone is different. You would have to try 1ml, you don't have to use it all at once. You can use a little and decide if it is what you want to achieve. Be sure to refrigerate the rest, get it back to room temp before next use. If you want more order more. Yay!
Can I remove the filler if I don't like it?
No. But it will dissolve after a long time. I suggest not to use if you are not sure.
It's a little bumpy, how do I fix that?
Keep massaging. It's also possible you didn't insert deep enough, which makes it close to the surface. Corrects over time and massaging.
Shipping
How long is order processing?
We will have your order shipped within 24 hours!
How long does shipping take?
If you selected US Priority Mail 2-3 business days.
US Standard Mail is 5-7 business days.
UK orders can take longer.
Where are the products shipping from?
Fort Myers, FL. If you are closer to FL you will recieve your order quicker!
Can I cancel my order?
Yes! Contact us at service@bychristinerose.com and we will assist you.
When will I receive my tracking number?
Within 24 hours to your email. If you didnt receive it please contact us!
I'm in another country can I make a purchase?
Please message me service@bychristinerose.com tell me your address along with what you want to purchase and I will check the cost. (shipping cost is by weight of products)
If it is economical yes you can!
Returns
Can I return my product?
Yes! Please refer to our return policy.
How many days do I have to return my product?
Within 15 days, please refer to our return policy.
Help
Can I buy wholesale from you?
Yes I can on certain products. Rules apply. There are minimum order quantities. You must have your logo file ready pdf and ai.
I can make a simple logo for a small fee if needed.
Message me and we can discuss it. service@bychristinerose.com
Other Questions?
Feel free to contact us at service@bychristinerose.com