PLEASE CONTACT US DIRECTLY BEFORE RETURNING YOUR PRODUCT.
Our policy lasts 7 days, EXCHANGE ONLY, NO REFUNDS. If 7 days has gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your exchange, we require a proof of purchase and we must be able to pull up your order information.
Process Exchange (if applicable)
Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed.
Hair Products, Custom Orders, Undergarments items (if applicable)
CANNOT BE EXCHANGED.
Custom Orders & Hair (if applicable)
CANNOT BE CANCELLED, CANNOT BE REFUNDED OR EXCHANGED.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Service@ByChristineRose.com.
To exchange your product, please contact Service@ByChristineRose.com before sending your product.
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Any other questions? Please contact us at Service@ByChristineRose.com.
All product instruction will be in the product listing description or on our YouTube channel. Please bare with us during the transition of updating all of our instructions!
Feel free to contact us if you need assistance at Service@ByChristineRose.com